Our Promise to You

At XGIFT.FUN, your happiness is our top priority.

If you’re not thrilled with your order—whether it’s during the ordering, shipping,

or receiving process—we’re here to make it right. Just contact us promptly,

and we’ll do our best to fix the issue fast.

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🛍️ Order Accuracy & Substitutions

We provide detailed descriptions, photos, and pricing for all gift boxes

and items so you know exactly what you’re getting.

Occasionally, due to weather or stock limitations,

we may make substitutions—but rest assured,

any substitute will be of equal or greater value.

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❌ Cancellations & Restocking Fees

• Single Orders canceled after they’ve been prepared will incur a 25% restocking fee.

• Bulk or Multiple Orders canceled after being built will incur a 50% restocking fee.

• Balloon Orders (once inflated) are non-cancelable and non-refundable.

• Perishable Items (like cookies, fudge, popcorn, etc.) are non-refundable and non-cancelable.

Please make sure someone is available to receive perishable gifts—XGIFT.FUN is not

responsible for damage caused by missed deliveries or spoilage.

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📦 Damaged Items

If your order arrives damaged, please notify us within 5 business days.

Keep both the damaged item and its packaging,

as these may be required for inspection or carrier claims.

We cannot replace or refund items if damage is reported after this period.

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🔁 Returns & Refunds

• Returns must be pre-approved by our team. Unauthorized returns will not be refunded.

• Approved returns must be in original packaging and in good condition.

• No refunds or replacements will be issued until we’ve received the returned item.

• Shipping & handling charges are non-refundable.

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📬 Missed Deliveries

If a delivery fails (e.g., no one available at an apartment or business) after 2 attempts, it will be returned to us.

Couriers charge us for returned items, and this fee will be billed to you.

We’ll contact you for further instructions. If we don’t hear back within 2 weeks,

the gift will be disposed of without refund.

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🚫 Non-Returnable Orders

• All U.S.-bound gifts are non-returnable and non-refundable due to customs and regulations.

• Holiday baskets are non-refundable, unless they arrive damaged.

• Orders canceled after payment processing are subject to a $5.00 cancellation fee.

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📢 Policy Updates

XGIFT.FUN reserves the right to change, update, or modify this policy at any time, without prior notice.

All orders are subject to our review and approval.

Let us know how we can brighten your gifting experience 🌈. We’re always here to help at [email protected].