XGift.Fun Policies

🎁 Our Promise to You

At XGift.Fun, your happiness is our mission. If you encounter any issues while placing, receiving, or tracking your gift, please reach out to us—we’re here to help and make things right.

---

🔒 Your Personal Information

We respect your privacy. All personal data you share with XGift.Fun is securely stored offline and protected at all times. We never sell or share your information.

---

💳 Payment & Security

All payments are processed through trusted, industry-leading platforms like PayPal, Bambora, and Square. Your credit card information is never stored or accessed by XGift.Fun.

---

🚚 Shipping & Delivery

📦 Address Changes

Need to update a shipping address? Please email us immediately. If the order has already been processed or shipped, a $16.50 handling fee + tax will apply for changes.
⚠️ Double-check your addresses! If a gift is redirected due to incorrect or incomplete information (e.g. missing buzzer, wrong postal code, etc.), a $15.95 redirection fee + tax will be charged.

---

📬 Delivery with FedEx

• FedEx deliveries are made Monday to Friday, between 9 AM and 6 PM (EST/EDT).

• Time-specific delivery requests (e.g. “by 1 PM”) are not available.

• FedEx does not call recipients—you’ll need to inform them directly.

• We are not responsible for delays caused by weather, emergencies, or force majeure events.

Important for: Hospitals, Colleges, Retirement Homes
If shipped to a facility, once the gift is accepted at a front desk or mailroom, our responsibility ends. We recommend delivering to the recipient’s home whenever possible.

---

📦 Non-Delivery & Re-Delivery

• If the recipient isn’t home, the gift may be left at the door (houses only).

• Apartment/condo deliveries may require a signature—we recommend selecting “Indirect Signature” for these addresses.

• If a gift is returned to us, actual return shipping costs will be charged, and re-delivery will incur additional fees.

• If we don’t hear from you within 14 days, the gift will be discarded without refund.

---

❌ Incorrect Address

If a gift is returned due to an incorrect or incomplete address, you will be charged the full cost of return and re-shipping.
📌 Tip: Always provide buzzer numbers and recipient phone numbers for easier delivery.

---

📍 Delivery Tracking

Provide a valid email during checkout, and you’ll receive:

1. Confirmation when the gift ships

2. Alerts if there’s a delivery issue

3. A final delivery confirmation
   Want us to track it for you? We can do that for $5 per item.

---

📮 Canada Post Shipping

Used for PO Boxes, remote addresses (e.g. postal codes with “0”), and rural routes.

• Delivery Mon–Fri, 9 AM–6 PM EST/EDT

• No time-specific deliveries or delivery calls

• Remote areas may take longer or require extra fees (we’ll contact you if so)

• We are not liable for delays due to weather or natural events

• Returned items incur actual return shipping fees charged to your card

---

📦 General Shipping & Claims

📸 Damaged or Late Orders

All claims must be submitted within 5 business days of delivery—no exceptions.
We require written claims via email only (no phone claims accepted).
Refunds or credits are at XGift.Fun’s sole discretion and only processed if damage or issues are verified by the carrier.
⚠️ If an item is disposed of before verification, no refund will be issued.

---

📭 Lost/Non-Delivered Items

We follow Canada Post and FedEx’s official process for lost items. Their investigation timelines apply.

---

🔁 Returns & Cancellations

• Single orders canceled after building incur a 20% restocking fee.

• Bulk orders canceled after building incur a 50% restocking fee.

• Perishable items (cookies, fudge, popcorn) are non-refundable.

• Orders canceled after credit card processing incur a $5 fee.

• Returned items incur actual return shipping costs (standard courier policy).

• Unauthorized returns are not refundable.

• Refunds are issued only after returned items are received in original condition.

• Holiday gifts are final sale unless damaged—shipping is also non-refundable.

U.S. Orders:
Due to customs and government regulations, all gifts shipped to the USA are non-returnable and non-refundable.

---

🛠️ Policy Updates

We reserve the right to amend or update these policies at any time without prior notice.